FAQs2021-01-14T21:20:17-07:00

LEARN MORE ABOUT JIBB

Frequently Asked Questions

Whether you choose to use JIBB with Whiteboard or Paper, you’ll always have the following options:

  • Share and save a high-quality JPEG copy of your writing at any time from the mobile app or your JIBB Workspace

  • Send a URL invite link for others to join and view your writing or drawing in their own browser window

  • View your own JIBB Workspace in any browser or share your screen to any web conferencing platform

LEARN MORE ABOUT JIBB

Frequently Asked Questions

JIBB is the smart new way to capture, save and share your handwriting from anywhere, anytime.

Whether you select a whiteboard or paper session to start, you will always have these options:

  • Share and save a high-quality JPEG copy of your writing at any time from the mobile app or your JIBB Workspace
  • Send a URL invite link for others to join and view your writing or drawing in their own browser window
  • View your own JIBB Workspace in any browser or share your screen to any web conferencing platform

JIBB KNOWLEDGEBASE

Whiteboard User Guide

Start here if you want to learn how to set up your device to use JIBB with Whiteboard

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JIBB KNOWLEDGEBASE

Paper User Guide

Start here if you want to learn how to set up your device to use JIBB with Paper

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JIBB FAQs

Do I need a phone stand to use JIBB?2021-01-14T21:22:20-07:00

No, but a phone stand is highly recommended to get the best results and make your experience easier.

If you don’t have a phone stand, you can consider propping your phone against an office or household item.

Setting up for Whiteboard without a phone stand:

  • Using a coffee mug, stack of books or any other object sturdy enough to support your phone while in landscape mode is fine, as long as your device’s camera is aimed to fit the whole writing surface in the camera preview.

Setting up for Paper without a phone stand:

  • Using a large drinking glass of coffee mug is actually perfect for holding your phone upright in portrait mode, allowing the device to be slightly elevated and leaning forward at about 70 degrees towards your piece of paper.
  • Alternatively, you can also try standing your phone upright against a sturdy object or even your laptop or computer monitor, if you have space to place your piece of paper to still fit the whole surface in the camera preview.

Check out the Whiteboard and Paper user guides for more instructions on setting up for success.

Go to Whiteboard Tips
Go to Paper Tips
Does JIBB work with any writing surface?2021-01-14T21:18:44-07:00

JIBB’s technology allows you to choose between capturing your writing on the following surfaces:

  • Whiteboards (fixed or portable – use a black marker for best results)
  • Paper (blank page or notebook – use a black or dark blue pen for best results)
  • Flipcharts (choose whiteboard mode – use a black or dark blue pen or marker for best results)

For more information, please refer to our Whiteboard or Paper user guides to learn more.

How do I set up my phone to get the best results?2021-01-14T21:18:34-07:00

The most important step of setting up every JIBB session is aiming your phone at the writing surface correctly.

To learn more about best practices, you can refer to the JIBB Whiteboard or Paper user guides which will show you how to get started and set up your phone correctly every time.

Go to Whiteboard Tips
Go to Paper Tips
How do I sign into the JIBB Connect mobile app?2021-01-14T21:18:24-07:00

In order to sign into the JIBB Connect mobile app, you’ll need to create your JIBB account online. In order to do this, you’ll need to request early access, and once granted we will send you download instructions to get started.

Once you have installed the JIBB Connect mobile app and you’re logged into your account to start a new workspace, you’ll be prompted to open the app and scan the QR code on the screen to pair the app with your account. This will automatically log you in, and you only have to do this once, unless you decide to log out.

How do I sign up?2021-01-14T21:18:06-07:00

In order to sign up for JIBB right now, you’ll need to request early access.

Due to the high volume of requests, early access to start using JIBB will be granted on a rolling basis.

Once selected, you’ll receive an email with instructions to create your free JIBB account, how to download the mobile app, and how to start using your personal JIBB workspace however you like.

Request Early Access
Is JIBB free to use?2020-05-07T15:52:54-07:00

Yes. Currently JIBB is free to use.

What format will my session content be saved in?2020-05-07T15:48:14-07:00

JIBB exports your content as a high-quality JPEG image. More options will be available in the future.

How can I live share my JIBB session with others?2021-01-14T00:33:24-07:00

By default, whenever you are using JIBB, your content that is captured by the JIBB Connect mobile app will automatically be shared live to your personal JIBB Workspace. You can access your online workspace by logging into your JIBB account in a browser, where you will also have the option to copy and share an invite link as well as save a copy of your content.

Does JIBB need to be connected to the internet?2020-05-07T15:37:15-07:00

Yes. For JIBB to detect and capture your content you need to be connected to the internet, either via your network provider or WiFi.

Who should use JIBB?2021-01-14T21:28:06-07:00

JIBB is designed to be user friendly, so anyone with a smartphone and a computer can request early access and get started.

It’s perfect for anyone who already likes writing on whiteboard or paper and wants to share their writing digitally with others online, such as:

  • Teachers
  • Students
  • Businesses
  • Designers
Does JIBB work with laptops or other cameras?2021-01-14T21:34:02-07:00

Right now JIBB only captures your writing by using the JIBB Connect mobile app on an iOS or Android device as your camera input to share your writing to your personal JIBB Workspace with others.

More options to use other camera inputs will be available in the future.

Does JIBB require any kind of special hardware or pen?2021-02-01T21:46:34-07:00

No, JIBB is designed to work with a standard marker or pen on any kind of whiteboard or blank pieces of paper.

Your writing surface and handwriting is detected by JIBB’s patented AI technology using your device’s camera and converts it into a digital rendering in real-time.

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We’d love to hear your feedback or answer your questions!

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