FAQs2020-06-30T22:19:25-07:00

LEARN MORE ABOUT JIBB

Frequently Asked Questions

JIBB is the smart new way to capture, save and share your handwriting and drawing.

Whether you select a whiteboard or paper session to start, you will always have these options:

  • Share and save a high-quality JPEG copy of your writing at any time
  • Send a URL invite for others to join and view your writing or drawing
  • View your session in any browser and share it to any web conference

JIBB KNOWLEDGEBASE

Whiteboard Guide

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JIBB KNOWLEDGEBASE

Paper Guide

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JIBB KNOWLEDGEBASE

Live Sharing Guide

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How do I set up my phone to get the best results?2020-05-05T18:58:25-07:00
The most important step of setting up every JIBB session is aiming your phone at the writing surface correctly.
  • Always make sure you can see the whole writing surface within the camera preview and that your phone is propped up against something stable.

  • The more device/surface movement there is, the longer it takes JIBB to detect and display your content. If surface detection takes longer than 60 seconds, you can report a bug to let us know.

  • You can still move freely in front of your surface while you write or stand in front of a whiteboard after your surface has been detected.

Is JIBB free to use?2020-05-07T15:52:54-07:00

Yes. Currently JIBB is free to use.

Is JIBB recording or saving anything seen through the device’s camera?2020-05-07T15:52:15-07:00

No. JIBB does not record or keep anything that is captured by your camera. The JIBB engine uses the camera to detect your surface and recognize when you are adding content in order to create a digital rendering of your handwritten text or drawings. Once the rendering is processed into vectors, JIBB no longer uses or keeps any images from your camera.

Do I need a phone stand to use JIBB?2020-06-30T06:52:19-07:00

No. A phone stand is not necessary to use JIBB. As long as you have a steady surface to prop your phone against, JIBB will work. If you don’t have a phone stand, you can consider propping your phone against a stack of books, coffee mug, or household item (a roll of duck tape actually works great to sit your phone in).

Here are a collection of photos of some various way to position your phone to use JIBB with, or without a stand.

What format will my session content be saved in?2020-05-07T15:48:14-07:00

JIBB exports your content as a high-quality JPEG image. More options will be available in the future.

Does JIBB work with any writing surface?2020-05-07T15:43:56-07:00

JIBB allows you to capture content on any kind of whiteboard (fixed or portable) as well as blank sheets of paper. Paper and pen options will be available soon.

How can I live share my JIBB session with others?2020-06-30T06:47:57-07:00

JIBB currently offers the option to share your session from the app. Depending on the type of session you’re interested in sharing, visit one of these other pages for more details.

We will be offering even more live sharing options for collaboration in the future.

How can I see a bigger preview of my JIBB content?2020-06-30T21:18:42-07:00

Once you’ve already signed up for JIBB and started using the app, you can share a URL link to open your session in a browser on another device with a bigger screen, or simply send the link to invite someone else to view what you’re writing.

More details will be available soon.

What happens if I end my session without saving?2020-05-03T22:58:24-07:00

Right now, each JIBB session must be saved before you end the session to avoid losing the session’s content. You can save the session by tapping the share icon in the top right of the screen, or simply choose “End & share” when you’re ready to end your session.

Does JIBB need to be connected to the internet?2020-05-07T15:37:15-07:00

Yes. For JIBB to detect and capture your content you need to be connected to the internet, either via your network provider or WiFi.

How do I sign up?2020-06-30T06:45:01-07:00

You may use any valid email address to sign up for access to JIBB’s exclusive Beta release, start by completing this form.

When a spot opens up, we’ll send you a link to download the app.

Does JIBB show what my camera can see during live sharing?2020-05-07T15:34:51-07:00

No, JIBB only shares your session content rendering as well as your voice if you have enabled microphone access. You will not be able to see the other meeting participants inside JIBB.

We recommend using the JIBB app as your capture device, and use another device such as laptop or computer too if you want to share live video to the same meeting.