Check Your Network Setup for using JIBB
As a crucial first step, this guide is designed to ensure that your enterprise’s network environment is optimized for seamless integration with JIBB Room. By following these proactive verification steps, you will confirm that all necessary conditions are met for a successful installation.
We appreciate your diligence in preparing your network settings to facilitate a smooth and effective integration of JIBB’s services. Let’s start by ensuring that your system is perfectly aligned with JIBB Room’s operational requirements.
1. Check JIBB Workspace Accessibility
To access the JIBB Admin Portal, you will need to be a paid license account owner, or be an assigned admin user of the account.
1.1 - Accessing the Admin Portal & Understanding User Roles:
To view the portal, go to app.jibb.ai/admin and log in using your JIBB account.
There are two main types of users/roles that can be added:
Admins
Have the ability to access the JIBB Admin Portal, add/edit/remove other users, and manage device configurations, as well as generate API keys for JIBB Room Licenses. By default, the JIBB account owner is an admin, and must add and assign other users to be an admin.
Members
Only have access to JIBB Workspace/Comak, and will not have access to the admin portal.
2. Adding Users
You have the option of adding users manually via email address or importing via CSV file.
2.1 - Adding Users via Email Address
Once you’ve logged into the Admin portal and have the Users tab selected, click on “Add Users,” and a window will pop up where you can select the type of user role you want the new user(s) to have.
After selecting the user type, enter their email address, and if adding multiple people, separate each email with a comma. Once you’ve entered the emails, click on “Add”. The new users you added will automatically get an email invitation to activate their account.
2.2 - Adding Users via CSV
If you want to add multiple users at once without manually typing their email addresses, you have the option to import a CSV file.
Click on the "Import CSV" button.
Select the type of users you want to add. We recommend having a CSV file for Admins and a separate CSV file for members. Alternatively, you can add all members to a single CSV file and then select and bulk edit the ones you want to change to Admins.
2.3 - Formatting your CSV File
You should format the CSV with the 1st column populated with their email address, the 2nd column with their first name, and 3rd column with their last name. Do not include any other information.
3. Editing or Removing Users
If you want to edit a user’s role/type at any time, select the user or multiple users via the checkboxes on the left-hand side of the table. Using the pop-up window, select the user role/type you'd like to change the user to.
Deleting Users
If at any time you want to remove a user from your account, you can select the user, or multiple users via the checkboxes on the lefthand side of the table, then click on the red "Delete Selected" button, then click confirm and the user(s) will be removed from your account.
4. Managing Licenses
You will always be able to see the number of user licenses and device/room licenses available at the top of your admin panel header or in the account overview tab.
Getting More Licenses:
The number of users you can add will depend on what kind of licenses you have purchased.
If you would like to add more users, please contact sales@jibb.ai to order more user licenses.
Still Need Help?
If you didn’t find the answer here or need help with something more specific, our support team is ready to assist. Use the options below to get personal support or raise an issue.
